Frequently Asked Questions
Why's
How long have you been in the Jewelry business?
DVNGROUP is one of the fastest growing companies in the jewelry industry. We have been passionately delivering high-quality jewelry for more than 72 years. Our company is known for excellent service, strong quality control, and on-time delivery. We proudly serve customers across the US, UK, and European markets.
Why should we buy from DVNGROUP?
We provide premium quality jewelry, competitive pricing, strong quality control at every stage of production, and reliable global shipping with excellent customer support.
What are your office hours?
Our office operates Monday to Saturday during standard business hours. For international clients, you can also contact us via email anytime.
Accounts
How do I register an online account?
Click on the Register link on our website and fill in the required details to create your account.
I have forgotten my password, what should I do?
Click the "Forgot Password" link on the login page and follow the instructions to reset your password.
I requested a new password but did not receive the email.
Please check your spam or junk folder. If you still cannot find the email, contact our support team for assistance.
Orders & Payments
How do I place my order?
Browse the products on our website, add the desired items to your cart, and proceed to checkout to submit your order.
Do you provide an invoice?
Yes, we provide a detailed invoice for every confirmed order.
How do I pay?
You can pay through Bank Transfer, Western Union, MoneyGram, Cheque, or NEFT/RTGS.
Is it safe to order with you?
Yes, we follow secure processes and maintain strict quality control to ensure safe and reliable transactions.
Shipping
How much are your shipping charges?
Shipping charges depend on the order size and destination country. Our team will provide shipping details during order confirmation.
Who pays the import taxes?
Import duties and taxes are the responsibility of the buyer according to the regulations of the destination country.
When will I receive my order?
Delivery time depends on product availability and shipping destination. Our team will provide an estimated delivery time after order confirmation.